Student Financial Services
Years employed at Murray State: 8
Have you served on Staff Congress previously? No
How long have you served on Staff Congress?
The following answers were provided by the candidate. They appear unedited.
- Why would you like to serve on Staff Congress?
I would like to serve on Staff Congress because I care about improving the staff experience at Murray State and ensuring that the voices of front‑line employees are heard and represented in university decision‑making. Working in Student Financial Services has given me a unique perspective on how policies, communication gaps, and workflow challenges affect both staff and the students we serve. I want to help bridge those gaps.
I’m passionate about translating complex or technical issues into clear, actionable information — something I do daily in my position as a Financial Aid Counselor. I believe these strengths would allow me to contribute meaningfully to committee work, policy review, and collaborative problem‑solving across campus.
Most importantly, I want to help create a workplace where staff feel valued, informed, and empowered. Murray State succeeds when its staff succeeds.
- Please list work experience and community involvement.
8 years of experience supporting students, families, and campus partners
Technical expertise with multiple systems, including myGate, Banner, and federal aid platforms
Creating clear, student‑ and parent‑friendly communications and templates
Translating complex technical processes into plain language for staff and students
Supporting compliance with federal, state, and institutional regulations
Explaining difficult financial aid concepts in a calm, reassuring way that reduces student and parent anxiety
Technical problem‑solving and system analysis
Training and supporting non‑technical users
- Will you be able to regularly attend the meetings and work on committee assignments?
Yes
Jessica is a candidate in the Finance and Administrative Services category.